Month: December 2008

“Online gardening” and other thoughts regarding online broken windows theory of social behavior

broken windows theory of social behavior

http://blip.tv/play/gf432J1PhuYl

(via Rule 29) Link

“process, culture, and brand”

Now, consider Zappos #1 core value:

  1. Deliver WOW Through Service
(Source: http://blip.tv/)

“The average church in America has less than a 15% retention rate of first-time visitors. If I owned a pizza parlor and more than 85% of the people who ate there once decided to never come back, I would think a mailer might just kill the business.”

And The Greatest Of These Is Latte